My AI Front Desk review: an AI phone agent with a whole front office attached
Answer in brief: My AI Front Desk is the best AI phone agent for small businesses that want phone, text and chat follow-up in one product. One $99/month plan ($79/month billed annually) bundles an AI receptionist with 200 voice minutes, up to 20 outbound calls a day, web chat, two-way SMS, a built-in CRM and automations. It speaks 20+ languages and comes with a 7-day trial. The voice allowance is small, so heavy-call businesses will lean on overage credits.
Top pick for an all-in-one AI front office. Answer the call, text the follow-up and log the lead without stitching tools together.
Independent research from My AI Front Desk's pricing page, read November 9, 2026. We did not test it hands-on.
Inbound answering plus outbound follow-up
The AI receptionist answers inbound calls and can place up to 20 outbound calls a day from a verified outbound number included in the plan. After the call, the same product follows up with SMS, email drafts and automations, and records everything in the CRM.
Languages and voice
It supports 20+ languages, useful for multilingual neighborhoods and tenant bases. My AI Front Desk doesn't publish latency figures.
Integrations for property management and real estate
Integrations include Yardi, RealPage, AppFolio, Entrata and Buildium, plus Zapier. Its customer stories include Samson Properties, which it describes as having 6,500 agents, along with Zest Properties and Freak Brothers Pizza.
Who it fits
- Property managers and real-estate brokerages.
- Small businesses that want voice, chat and text in one bill.
- Teams that need light outbound callbacks, not dialer campaigns.
Strengths
- One plan: 200 voice minutes, 100 chatbot conversations, 400 SMS, 500 email drafts and 300 form submissions.
- 1,000 overage credits included every month.
- A verified outbound number and Zapier included.
- Cancel anytime, with a 7-day trial.
Honest drawbacks
- 200 voice minutes is a small allowance. Voice overage costs 25 credits ($0.25) per minute.
- Outbound calls are capped at 20 a day.
- Limits include 20 knowledge-base pages, 2 editor seats, 3 notification recipients and the last 200 logs.
- API access and custom work are Partner/Enterprise only.
- Included monthly credits expire each month. Auto-reload credits ($10 per 1,000) don't expire.
Pricing
| Plan | Price | Voice |
|---|---|---|
| Business-in-a-Box | $99/mo or $79/mo annual | 200 min, then 25 credits/min |
| Partner/Enterprise | Custom | From 7 credits/min (Enterprise) |
Best alternatives
- Rosie: more minutes for the money (250 for $49).
- Phonely: more voice minutes and unlimited concurrent calls.
- Goodcall: per-caller billing, so call length never matters.
My AI Front Desk FAQ
How much does My AI Front Desk cost?
$99/month, or $79/month billed annually, for the Business-in-a-Box plan.
Can My AI Front Desk make outbound calls?
Yes, up to 20 a day from an included verified outbound number.
How many languages does it support?
20+ languages.
Sources
- My AI Front Desk pricing
Want a personal AI assistant instead of a business line? See Best AI personal assistant.
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